Last updated: October 2026
This privacy policy explains how Coast Health & Beauty (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, contact us or book a treatment at our salon within Tribeca, 135 South Greenwich Road, Spittal, Berwick-upon-Tweed TD15 1RW.
We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this privacy policy carefully.
Who We Are
Coast Health & Beauty is the data controller for the personal information described in this privacy policy. If you have any questions, you can call or text us on 07595 337 073 or write to us at the salon address above.
Information We Collect
We only collect the information we need to provide our services. This may include:
- Contact details such as your name, phone number and email address when you call, text or message us to make a booking or enquiry.
- Booking details such as the treatments you book, appointment dates and any notes about your preferences.
- Consultation and health information such as skin type, allergies, medication and relevant medical history, which we ask for before certain treatments so we can carry them out safely.
- Treatment records including patch test results, treatment notes and, with your permission, before and after photographs.
- Payment information such as the amount paid and the payment method. We do not store full card details.
- Website usage information collected through cookies and analytics, as explained below.
How We Use Your Information
We use your personal information to:
- respond to your enquiries and manage your bookings;
- carry out consultations and patch tests and decide whether a treatment is suitable for you;
- provide your treatments safely and keep accurate treatment records;
- send appointment reminders or let you know about changes to your booking;
- meet our legal, insurance and accounting obligations;
- understand how visitors use our website so we can improve it.
We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
Our Legal Basis for Using Your Information
We rely on the following legal bases under UK GDPR:
- Contract: to take bookings and provide the treatments you ask for.
- Legal obligation: to keep financial records and meet other legal requirements.
- Legitimate interests: to run and improve our business and website in ways you would reasonably expect.
- Consent: for marketing messages, treatment photographs and non-essential cookies. You can withdraw consent at any time.
Health information is a special category of personal data. We only collect it where it is needed to provide a treatment safely, and we process it with your explicit consent, which you give when completing your consultation.
Cookies and Website Analytics
Our website uses cookies, which are small files stored on your device. Some cookies are needed for the website to work. We also use Google Analytics, through Google Site Kit, to understand how visitors find and use our website. Google Analytics collects information such as the pages you visit, how long you stay and the type of device you use. This information does not directly identify you.
Our home page includes a video hosted by Vimeo and our contact page includes a Google Map. These services may set their own cookies when you view them. You can control or delete cookies through your browser settings. You can find out more about how Google uses information at Google’s privacy and terms.
Who We Share Your Information With
We do not sell your personal information. We only share it where necessary, for example with:
- trusted service providers who help us run our business, such as our website host, payment providers and accountant;
- Map My Mole, if you choose our mole analysis service, so their consultant dermatologists can review your images and provide a report;
- our insurers, professional advisers or the authorities where required by law.
Anyone we share your information with is required to keep it secure and use it only for the agreed purpose.
How Long We Keep Your Information
We keep your personal information only for as long as we need it for the purposes set out in this privacy policy. Consultation and treatment records are kept for as long as needed to provide your treatments safely and to meet any period required by our insurers or by law. Financial records are kept for the period required by HMRC. When information is no longer needed, we delete or destroy it securely.
Keeping Your Information Secure
We take appropriate steps to protect your personal information from loss, misuse and unauthorised access. Paper records are stored securely at the salon and electronic records are protected by passwords and limited to those who need them.
Your Rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information in certain circumstances;
- object to or ask us to restrict how we use your information;
- withdraw your consent at any time where we rely on consent;
- ask us to transfer your information to another organisation.
To use any of these rights, please contact us using the details below. We will respond within one month.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Contact Us and Complaints
If you have any questions about this privacy policy or how we use your information, please contact us, call or text 07595 337 073, or write to us at Coast Health & Beauty, within Tribeca, 135 South Greenwich Road, Spittal, Berwick-upon-Tweed TD15 1RW. You can also read our terms and conditions.
If you are not happy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. We would appreciate the chance to resolve your concerns first, so please get in touch with us before contacting the ICO.